Before using the instructions in this article, make sure other applications on your computer can play sounds. If Firefox is the only application that you can't hear, continue to the troubleshooting steps below.
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Flash based videos or media lack sound
If you're only having trouble hearing sound from pages that use Flash for video and audio (such as YouTube), you may be experiencing a problem with the Flash plugin. Follow the instructions in the Flash-based videos and sound do not play correctly article.Non-standard code
Websites made using FrontPage add background music to webpages using non-standard code.- On the menu bar, open the Tools menu, and select Page Info. The Page Info window will open.
- If there is a line in the Page Info window saying "GENERATOR Microsoft FrontPage ...", contact the webpage author.
Other Plugins
Most web page sounds are made through plugins. For these sounds to work, you need to have the correct plugin installed. If a plugin isn't installed, you'll normally see a puzzle piece icon and Firefox will show a yellow bar telling you that you need to install the plugin.See the Popular plugins article for links on how to install various plugins, including QuickTime, Windows Media Player, RealPlayer, and more.
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